Bookings

​By confirming a booking with The Travelling Muse, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

Cancellation Policy

We understand that plans can change. To ensure fair scheduling and service delivery, the following cancellation policy applies:
 

Airport Transfers & Shuttle Services

• Cancellations made more than 72 hours before the scheduled pick-up time may qualify for a refund, subject to any applicable bank charges or administrative fees.

• Cancellations made within 72 hours of the scheduled pick-up time will incur a 50% cancellation fee.

• Cancellations made within 48 hours of the scheduled pick-up time will incur a 100% cancellation fee.

• Passengers who fail to arrive for their scheduled transfer ("No Show") will be charged 100% of the booking value. No refunds will be issued.

Tours, Safaris & Vehicle Hire

The following cancellation charges apply:

Cancellation Fees
 

Should you need to cancel your booking, the following cancellation charges will apply based on the notice period provided prior to the scheduled departure date:

Notice Period Cancellation Charge
 

31 days or more before departure No cancellation fee applies. Refunds will be subject to applicable bank charges, payment processing fees, and administration costs.
 

Notice Period                                              Cancellation Charge

22–30 days before departure             30% of the total booking value will be charged.

8–21 days before departure                50% of the total booking value will be charged.

3–7 days before departure                  75% of the total booking value will be charged.
 

Within 48 hours of departure  100% of the total booking value will be charged. No refund will be issued.
 

No ShowFailure to arrive for the scheduled service without prior notification will result in a 100% cancellation charge. No refund will be issued.
 

Changes & Rescheduling

If you need to amend your booking or reschedule your collection, please notify The Travelling Muse at least 48 hours before your scheduled pick-up time.

We will make every effort to accommodate your request, subject to availability. Changes made within the required notice period will generally not incur additional charges.
 

Flight, Bus & Train Delays

It is the customer's responsibility to notify The Travelling Muse of any flight, bus, or train delays that may affect the scheduled transfer.

Failure to provide adequate notice may result in a cancellation or no-show fee being charged.
 

Late Arrivals (Delay Levy)

The Travelling Muse prides itself on punctuality to ensure all clients receive reliable and efficient service.

• Passengers who are more than 15 minutes late for their pre-booked collection may incur a Delay Levy or be treated as a No Show, depending on operational requirements.

• Customers must notify The Travelling Muse at least 2 hours before the scheduled collection time if they anticipate any delay.

• Failure to notify us may result in the booking being cancelled, and the applicable cancellation or no-show fee will apply.
   

Refund Policy

• Eligible refunds will be processed to the original payment method within 7–10 business days from the date the cancellation has been approved.

• All refunds are subject to any applicable bank charges, payment gateway fees, commissions, or administrative costs.

• No refunds will be issued for services that were booked but not used.
   

General Conditions

• All booking times are based on the confirmed itinerary supplied by The Travelling Muse.

• The Travelling Muse reserves the right to amend or cancel services due to circumstances beyond its reasonable control, including but not limited to severe weather, road closures, government restrictions, accidents, or other unforeseen events.

• Clients are responsible for ensuring that all booking information provided is accurate at the time of confirmation.

• By confirming a booking, the client accepts these Terms & Conditions in full.